Guttering and Roofing Services In London And The South East
Call now for an instant quote
0800 0789 151
Open: Monday - Saturday 9am - 6pm

Terms and Conditions

Terms and Conditions

1. Definitions

In these Terms and Conditions the following definitions apply:

“The Company”, “We”, “Us” means Nationwide Gutters Ltd.

“Sam’s gutters” is the trading name for Nationwide gutters Ltd.

“Technician” means the person or persons carrying out cleaning, repair or replacement services for the Client.

“Client” means the person(s), firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom services are supplied.

“Service” means the guttering, fascia, soffit, roofing or any other clearing, cleaning, repair or replacement services carried out for the Client.

“Service Visit” means the visit to the Client’s service address by the technician in order to carry out the Service.

Unless the context requires otherwise, reference to the singular includes the plural and references to the masculine include the feminine and vice versa.

2. Contract

2.1 These Terms and Conditions represent a contract between The Company and the Client.

2.2 Any services ordered through Sam’s gutters website are performed by our technicians.

2.3 If the Client encounters a problem or the Service falls short of the Client’s expectations, we will, at our discretion, do our best to resolve the issue.

2.4 The Client agrees that any use of the services advertised through Sam’s gutters website (including placing an order for services by telephone, email or website) shall constitute the Client’s acceptance of these Terms and Conditions and that the Client permits The Company to contact the Client in regards to the booked/offered services.

2.5 When booking any service, the Client is obliged to provide details of name, address, telephone, email and payment details. When the service is booked, the Client is deemed to accept these Terms and Conditions and The Company contacting the Client unless they state otherwise in writing.

2.6 You are entitled to a 14-day cooling off period after booking with Sam’s Gutters. During this time you may cancel your booking(s) by informing us in writing (email is sufficient). You can send your notice of cancellation here: There will be no charge for cancellation and any deposit will be repayable unless any work has been carried out within the 14 day cooling off period. You will be liable to pay for any work carried out during the 14 day cooling off period.

2.7 The charges for the Service Visit are to be paid on the day of service by bank transfer to the bank details on the invoice. The Technician will issue his invoice for the works he has carried out on the day.

2.8 If the Client does not settle the invoice in due date and The Company pass the debt to their legal team then an immediate administrative costs of 25% + VAT of the total invoice amount would be applicable.  If after initiating the legal procedure, the debt is not settled immediately then all on-going legal fees of The Company would be claimed from the debtor, should the court rule in favour of the Company.

2.9 Unless otherwise agreed in writing by a director of The Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.

2.10 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of The Company. The Company reserves the right to make changes to any part of these Terms and Conditions without notice.

3. Our Services

3.1 The Company aims to provide reliable, trustworthy and efficient Technicians who perform the work specified by the Client in a professional manner.

3.2 The Client must allow the Technician access to the service address, water and power, if needed.

3.3 Faulty work

The Client is required to check the quality of the work immediately after completion. In the event that the Client is not satisfied with the standard of work, they should contact The Company within 14 days of the completion of the service. Unless a good reason is given for late notification, The Company will not consider any complaints made after the period of 14 days has elapsed. The Company agrees to help to resolve any issues as far as possible. In the event of a complaint being upheld, the Client will allow The Company to send the same Technician back to the Client’s property to complete the work to the Client’s satisfaction. The Company will not refund any payment to the Client in lieu of the Technician being permitted to return to the Client’s property to complete the work.

3.4 Gutter Clearing

Gutter clearing prices are fixed regardless of the time needed to carry out this service. Gutter clearing is not guaranteed and any dissatisfaction should be reported within 14 days. The Company will not deal with gutter clearing complaints after 14 days from the date the work was carried out.

3.5 Fascia, Soffit, guttering and cladding replacements

The Company will supply the parts and material required to carry out the work, unless the Client and the Technician agree otherwise. The Client is to discuss and agree the type, pattern, quality and colour of the material he wishes to have installed on the Client’s property. The workmanship and the used material by the Technician are to be checked by the Client prior to signing the invoice. The Client should only sign the invoice if the completed work and the used material are to his total satisfaction. All old guttering / refuse and debris will be removed from the work site unless the Client agrees to be deposed of in the Client’s refuse bins or area.

3.6 Repairs

All repairs are guaranteed for parts and workmanship for a period on one year unless otherwise stated on the invoice. The guttering, roofing and other repairs would be carried out to the best of our ability, however, if the repair fails within the guarantee period, we will return and rectify the issue/issues free of charge to the Client. If the guaranteed repair can not be rectified due to inability to source the correct part or any other reason a full refund will be due to the Client.

3.7 One-year guarantee

The one-year guarantee is only valid on the specific repairs that the technician originally attended the property to fix. In the event that the same repair fails within one year, the Client should contact the Company and arrange a revisit. If the fault is found to be unrelated to a the original repair, our standard repair charges will apply. If a revisit is required but is not arranged by the Client with the Company, the guarantee will expire a year after the original job was completed.

4. Insurance

The Company carry a public liability insurance of a minimum of £2,000,000.00, which can be checked by pasting below on your browser.

5. Cancellation

The Client may cancel / reschedule a Service Visit by giving at least 24 hours notice by telephone and confirming in writing (email is acceptable). If the Client fails to do this then they are liable to a payment of £65 administration fee. Notice can only be given on weekdays between 9am and 5.30pm. Any notice given on Saturday and Sundays and public bank holidays will not be accepted.

6. Complaints and Claims

6.1 The Company agrees to help resolve any issues as far as possible. The Complaints and Claims policy set out below applies to all the Services.

6.2 The Client accepts and understands that poor service must be reported within the above allocated times.

6.3 If the Client is dissatisfied with the service provided by a particular Technician, he may request that The Company allocate a different Contractor.

6.4 A claim should be made against The Company public liability insurance in the event of accidental damages, or any damage caused by the Technician to the Client’s property.

6.5 The Company is responsible for taking the Client’s bookings and passing those on to the relevant Technicians. Where The Company has breached this duty, for example by failing to pass on the Client’s booking, The Company accepts liability for any reasonably foreseeable loss or damage suffered as a result.

6.6 The Company is responsible for providing a Technician who is capable of performing the service requested by the Client, who is legally eligible to work. Where The Company has been negligent and/or breached this obligation, The Company will be liable for any reasonable loss or damage suffered as a result. However, the Company’s liability won’t include any losses relating to the Client’s business, even if those losses are reasonably foreseeable. These types of losses include (for example) loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

6.7 All unpaid invoices will be passed on to The Company’s legal team to recover the debt. In such cases an administrative charge of 25% + VAT will be added to the invoice total amount towards our internal administration charges and the initial legal charges. If after initiating the legal procedure, the debt is not settled immediately then all on-going legal fees incurred would be claimed from the debtor, should the court rule in favour of the Company.

Please contact us if you have any question or need clarification on any item of these terms and conditions.